Troubleshooting

I didn't receive my verification code (email/phone)

• Check your spam/junk folder for email verification codes

• Ensure your phone number is correctly formatted (including country code)

• Wait a few minutes and request a new code if needed

• Verify that the email address or phone number is correct

My API key is not working

• Verify that the API key is active (not deactivated)

• Ensure you're using the correct format: Authorization: Bearer <api_key>

• Verify that your IP address is whitelisted (if IP whitelisting is enabled)

• Check that the API key has the required permissions for the operation

I lost my API key

• API keys are only displayed once during creation and cannot be recovered

• You'll need to create a new API key through the API key management endpoints

• Delete or deactivate the old API key if you suspect it may have been compromised

I can't sign a transaction

• Ensure you're authenticated with a valid session

• Check that the wallet address exists and belongs to your account

• Verify that you're using the correct network (Solana, EVM-compatible, Hyperliquid)

• Ensure your account hasn't been exported

My transaction failed

• Verify that you have sufficient balance for the transaction (including gas fees)

• Check that the transaction parameters are correct (address, amount, network)

• Ensure your account hasn't been exported (exported accounts cannot sign transactions)

• Verify network connectivity and that the blockchain network is operational

I can't see my wallet address

• Wallets are automatically created upon first login

• Ensure you're logged in with a valid session

• Check that you're querying the correct network

• Verify that wallet creation completed successfully

My wallet balance is incorrect

• Wallet balances are read from the blockchain

• There may be a delay in balance updates

• Verify the balance directly on a blockchain explorer using your wallet address

• Check that you're looking at the correct network and wallet

What happens after I export my keys?

• After exporting, your account is marked as exported

• Clique Wallet will no longer sign transactions for exported accounts

• You can still view your account information, but transaction signing is disabled

• This is a security measure to prevent unauthorized use after export

I'm getting a 401 Unauthorized error

• Your session may have expired

• Verify that you're sending the correct authentication credentials

• For API requests, ensure your API key is valid and active

• Try logging out and logging back in

I'm getting a 400 Bad Request error

• Verify that your request parameters are correct

• Check that required fields are provided

• Ensure data formats are correct (e.g., addresses, amounts, network identifiers)

• Review the API documentation for the specific endpoint requirements

I'm getting a 500 Internal Server Error

• This indicates a server-side issue

• Wait a few moments and try again

• If the issue persists, contact support

• Check Clique Wallet's status page (if available) for service updates

The service seems slow or unresponsive

• Check your network connection

• Verify that the blockchain networks you're using are operational

• There may be network congestion affecting response times

• Try again after a few moments

Getting Help

If you continue to experience issues after trying the troubleshooting steps above, please contact Clique Wallet support with the following information:

• Description of the issue

• Steps to reproduce

• Error messages (if any)

• Your account information (without sensitive details)

• Timestamp of when the issue occurred