> For the complete documentation index, see [llms.txt](https://docs.clique.tech/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.clique.tech/clique-wallet/faq/troubleshooting.md).

# Troubleshooting

**I didn't receive my verification code (email/phone)**

* Check your spam/junk folder for email verification codes
* Ensure your phone number is correctly formatted (including country code)
* Wait a few minutes and request a new code if needed
* Verify that the email address or phone number is correct

**My API key is not working**

* Verify that the API key is active (not deactivated)
* Ensure you're using the correct format: `Authorization: Bearer <api_key>`
* Verify that your IP address is whitelisted (if IP whitelisting is enabled)
* Check that the API key has the required permissions for the operation

**I lost my API key**

* API keys are only displayed once during creation and cannot be recovered
* You'll need to create a new API key through the API key management endpoints
* Delete or deactivate the old API key if you suspect it may have been compromised

**I can't sign a transaction**

* Ensure you're authenticated with a valid session
* Check that the wallet address exists and belongs to your account
* Verify that you're using the correct network (Solana, EVM-compatible, Hyperliquid)
* Ensure your account hasn't been exported

**My transaction failed**

* Verify that you have sufficient balance for the transaction (including gas fees)
* Check that the transaction parameters are correct (address, amount, network)
* Ensure your account hasn't been exported (exported accounts cannot sign transactions)
* Verify network connectivity and that the blockchain network is operational

**I can't see my wallet address**

* Wallets are automatically created upon first login
* Ensure you're logged in with a valid session
* Check that you're querying the correct network
* Verify that wallet creation completed successfully

**My wallet balance is incorrect**

* Wallet balances are read from the blockchain
* There may be a delay in balance updates
* Verify the balance directly on a blockchain explorer using your wallet address
* Check that you're looking at the correct network and wallet

**What happens after I export my keys?**

* After exporting, your account is marked as exported
* Clique Wallet will no longer sign transactions for exported accounts
* You can still view your account information, but transaction signing is disabled
* This is a security measure to prevent unauthorized use after export

**I'm getting a 401 Unauthorized error**

* Your session may have expired
* Verify that you're sending the correct authentication credentials
* For API requests, ensure your API key is valid and active
* Try logging out and logging back in

**I'm getting a 400 Bad Request error**

* Verify that your request parameters are correct
* Check that required fields are provided
* Ensure data formats are correct (e.g., addresses, amounts, network identifiers)
* Review the API documentation for the specific endpoint requirements

**I'm getting a 500 Internal Server Error**

* This indicates a server-side issue
* Wait a few moments and try again
* If the issue persists, contact support
* Check Clique Wallet's status page (if available) for service updates

**The service seems slow or unresponsive**

* Check your network connection
* Verify that the blockchain networks you're using are operational
* There may be network congestion affecting response times
* Try again after a few moments

#### Getting Help

If you continue to experience issues after trying the troubleshooting steps above, please contact Clique Wallet support with the following information:

* Description of the issue
* Steps to reproduce
* Error messages (if any)
* Your account information (without sensitive details)
* Timestamp of when the issue occurred